FAQ

FAQ

How do I register for an account with Staton?

We do not sell to the public (end-users) or businesses outside of our industry for self-promotion. Our customers consist of commercial screen printers, embroiderers, Ad Specialty and Promotional Products businesses. We do not sell direct because we do not compete with our customers. Other restrictions may apply. A Sales Tax Exemption Form is required.

Does Staton require a minimum quantity to place orders?

Orders over $50 are not charged a processing fee. This is not for combined orders. This is single orders over $50.

For new businesses, the first 5 orders placed are not charged a processing fee. After the first 5 orders, an average will be taken of all orders placed within a rolling twelve month period. If those orders do not average $50, the $10 processing fee will apply.

What payment options does Staton offer?

Prepay by Bank Wire Transfer or ACH: Please contact a sales associate at 800-950-6611 for bank information.

Credit/Debit Cards: We accept Visa, MasterCard, American Express and Discover. A cash discount loss is applied when you pay with a card. Prices displayed reflect the cash discount.

eCheck: We accept electronic checks from all major issuing banks, upon approval. For initial setup, please contact a sales associate at 800-950-6611.

Company Check: Company check terms is offered upon approval. Returned checks accrue a $40.00 fee.

Net Terms: We grant open terms to customers with excellent credit. Open terms is counted by invoice date. Late payments may be subject to a 1½% per month interest charge. We reserve the right to revoke credit terms at any time.

Does Staton offer free freight?

Staton offers free freight if a customer orders a COMBINED total of $200 from Memphis and Dallas. For dropship warehouses the customer must order $200 from that warehouse to receive free shipping, otherwise customer will pay shipping. We ship the most economical method(UPS or LTL for qualifying orders). Free freight does not apply to orders shipping to Hawaii, Puerto Rico or Guam. This offer does not apply to C.O.D. charges or the 4.50 handling fee.

How many days will it take to get my order?

All orders placed by 4PM CT will ship same day from Staton distribution centers. When placing your order by phone, a sales associate can estimate the arrival or your package based on the ship-to zip code. To view estimated ship time on order placed via the web, click on "Show Detail" under delivery options. You can also view the UPS
Shipping Map
here.

Why can't I track my orders when they ship direct from the mill?

Mills fulfill orders and ship them through their freight system. Please contact a sales representative for tracking information on mill direct orders. Tracking information on stocked orders can be found under My Account.

Can orders be added to or changed once they are placed?

Yes, but you must act quickly. Once the order has been in our system for 10 minutes, chances are it cannot be changed or canceled. Contact a sales associate for assistance.

If an order ships from a location other than Dallas or Memphis it cannot be changed or canceled.

How can I look up my invoices on the website?

From My Account, click "Statements" to locate your invoice.

What is Staton's return policy?

All claims/returns must have prior authorization from Customer Support. Requests for return authorization or claims for shortages or incorrect merchandise must be made online and within 5 days of receipt of goods. Once claim is reviewed credit will be issued for merchandise only. You will complete the form in My Account. Returns are credited for the merchandise amount only and may be assessed a 25% restock fee. You will be contacted regarding your credit/return within two business days. Refused orders will be accessed restocking fees, refused and original freight charges. Returns are not accepted for closeout merchandise or merchandise that has been exported outside of the United States. If you return merchandise on an order that qualified for free shipping, and that return brings your total under $200, you may be responsible for the original freight amount.

It is imperative that all orders be checked upon receipt. This should take place even if the order ships directly to the embellisher. Staton will not accept or issue credit for merchandise that has been discontinued, washed, embellished or is not in a resellable condition. All sales for closeout merchandise are final.

How can I get a W-9 from Staton?

You can download a W-9 here.

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